FAQs

How can I track my order?

Once your order is processed and shipped, we’ll send you a tracking link via email. Once you have your tracking number, feel free to use our "Track Your Order" tool at the bottom of this page! Please allow a few days for tracking updates to appear. If you have any concerns, feel free to reach out to our support team.

What payment methods do you accept?

We accept all major credit cards, and other secure payment methods available at checkout. All transactions are securely processed to keep your information safe.

Where are you based?

Ceyora operates predominantly online, working with a network of trusted distributors around the world. This allows us to offer our high-quality products at competitive prices, shipped directly to you.

How long does shipping take?

Shipping times vary depending on your location and where your product is being distributed from. On average, orders are delivered within 5-12 business days. You’ll receive a tracking number as soon as your order is dispatched.

What is your return policy?

Please see the link to our "Return Policy" page at the bottom of this page.