FAQs

How can I track my order?

Once your order is processed and shipped, we’ll send you a tracking link via email. Once you have your tracking number, feel free to use our "Track Your Order" tool at the bottom of this page! Please allow a few days for tracking updates to appear. If you have any concerns, feel free to reach out to our support team.

What payment methods do you accept?

We accept all major credit cards, and other secure payment methods available at checkout. All transactions are securely processed to keep your information safe.


Where are you based?

Ceyora operates predominantly online, working with a network of trusted distributors around the world. This allows us to offer our high-quality products at competitive prices, shipped directly to you.


How long does shipping take?

Shipping times vary depending on your location and where your product is being distributed from. On average, orders are delivered within 5-12 business days. You’ll receive a tracking number as soon as your order is dispatched.


What is your return policy?

Please see the link to our "Return Policy & Terms and Conditions" page at the bottom of this page. 

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Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of our website and your purchase of any items from Ceyora. By placing an order through our store, you agree to the following terms:

1. Product Descriptions

All efforts are made to display product colours and images as accurately as possible. However, minor colour variations may occur due to photography, lighting, and display differences.

2. Pricing

We reserve the right to modify pricing or discontinue products at any time without prior notice.

3. Order Processing & Delivery

Once an order is placed, we aim to dispatch it within the stated processing time. Delivery times may vary and are not guaranteed. We are not responsible for delays caused by third-party couriers.

4. Returns and Refunds

Please refer to our Returns Policy for details. We do not accept returns on items listed as “on sale” unless the item is defective or lost in transit.

5. Fraud Prevention

We reserve the right to cancel or refuse orders that appear suspicious or violate our store policies.

6. Intellectual Property

All content, including images, logos, and product descriptions, remain the property of Ceyora and may not be copied, reproduced, or redistributed without permission.

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Subscription Policy

Subscription Policy

By choosing our Subscribe & Save option, you agree to the following terms:

1. Minimum Commitment

  • Our subscription service is designed to provide convenience and exclusive savings for loyal customers.
  • When you subscribe, you agree to a minimum of two consecutive subscription charges (your initial order plus the following month’s order).
  • Cancellations before the second billing cycle are not permitted.

2. Billing

  • Your first payment will be charged immediately at checkout.
  • Your second payment will be automatically billed on the same date of the following month.
  • Only after your second billing has been processed can you manage, pause, or cancel your subscription.

3. Cancellation & Management

  • After completing the two-month minimum commitment, you may cancel your subscription at any time through your account or by contacting our support team.
  • If you cancel after your second payment, no further charges will occur.

4. Abuse of Subscription Discounts

  • The subscription discount is offered as a benefit to returning customers.
  • Customers who attempt to bypass the two-month minimum commitment or otherwise misuse the subscription program may have their orders cancelled and access to subscription benefits restricted.

5. Refunds

  • Subscription orders follow our standard Return Policy. Please refer to our Returns page for details.